Diaper Cake Guarantee
At Diaper Cakes Bakery™, we want to make sure you’re completely satisfied. As a result, we offer a Diaper Cake Guarantee (minus shipping costs) to our clients who place an order with us. Therefore, if you want to return an item, you must contact us right away BEFORE SHIPPING IT BACK TO US. Please understand, you are responsible for all shipping charges to return your gift back to us.
You may return your item to us within 30 days for an exchange. It must be unopened and still wrapped in tulle. You are responsible for shipping your items back to us and must pay for all of the shipping charges that occur. PLEASE CONTACT US FIRST before shipping it back to us.
THERE ARE TO BE NO EXCHANGES OR REFUNDS FOR CUSTOM ORDERS… NO EXCEPTIONS.
DIAPER CAKE GUARANTEE EXCLUSIONS
Please note that due to sanitary reasons, we cannot accept ANY PRODUCT RETURNS for any opened packages. We wrap all of our products in tulle, and if you open this, you cannot return it nor does our diaper cake guarantee apply.
Our diaper cake guarantee does not apply towards any custom orders.
Our diaper cake guarantee does not apply after 30 days have passed. After 30 days, items cannot be returned nor can they be refunded.
DIAPER CAKE GUARANTEE SHIPPING/DAMAGE EXCLUSIONS
We do not offer diaper cake guarantees towards damaged goods or late arrival times due to shipping. We pack our diaper cakes very securely and in a timely fashion, but we cannot be held accountable for when it leaves our place of business. However, we do understand that sometimes problems do occur, therefore, if your diaper cake arrives damaged or is late, then please contact us and we will work with you on this. We will not offer refunds though — but we can re-ship or re-make the order for you at no charge. We want you to be happy with your purchase, so we will do our very best towards making that occur.
CREDIT CARD STATEMENT
Diaper Cakes Bakery™ proudly uses Paypal as their merchant services.
The name that appears on your credit card bank statements from Paypal is: “PAYPAL*DCB”
Diapercakesbakery.net does not tolerate credit card fraud. Any fraudulent activities that occur on diapercakesbakery.net will be prosecuted to the fullest extent of the law. All IP Strings are tracked carefully on all orders and any chargebacks that occur due fraudulent activities will be pursued through your local jurisdiction for prosecution.
Please understand that you must attempt to return any and all merchandise to diapercakesbakery.net before attempting a chargeback. Please contact us if there are any problems with your order first so we can resolve this in a professional manner.
In the event that you file a chargeback or dispute with your credit card company and have not returned our products, diapercakesbakery.net will attempt to recover any and all charges, plus any additional costs via a third-party collection agency. diapercakesbakery.net will also report your account to all national credit bureaus as being delinquent. This may adversely affect your current credit standing for no less than 7 years.
When collection attempts do occur, we will no longer accept a return of the merchandise as a settlement and payment in full will be required.