Frequently Asked Questions
Q: What is a diaper cake?
A: A diaper cake is a non-edible cake made out of diapers, baby favors, ribbon and baby gifts. These wonderful creations are normally given to expecting mothers at baby showers or new moms that have just delivered a new baby. The best part is that the diapers are completely usable as well are the toys!
Q: Do you glue the diapers together?
A: Absolutely not. Our diaper cakes are created in a swirl method whereby we tie them with nylon string. They are very easy to pull apart and grab a diaper from the cake. We do not put any glue on the diapers themselves.
Q: Are your diaper cakes pre-made?
A: Absolutely not. All of our diaper cakes and products are MADE TO ORDER IN A PET-FREE AND SMOKE-FREE ENVIRONMENT. We also take great care in using surgical gloves when decorating them and putting them together. Most orders are shipped out within 24-48 hours, since we do make them when orders are placed.
Q: Is your web site secure?
A: Absolutely. We use Paypal and Google Checkout as our merchant providers, therefore we do not handle any of the transactions that occur on our web site and you are automatically transferred to their secure server. You never enter any credit card information or other personal information on our site when placing orders. As for emails, we do care about your privacy. Trust us, we hate spam too, therefore we will never send unsolicited emails or share your information with ANY third party.
Q: How long will it take for my gift to arrive?
A: We ship using USPS Priority Mail. This is the FASTEST delivery to all parts of the United States aside from using other more expensive express delivery options. Transit times do vary, but typically arrive within 1-3 business days once we ship. Diaper cakes often leave us within 24 hours. The best part is that we offer DIAPER CAKES FAST SHIPPING. Please understand that HI, AK, APO, PR, Guam, etc. are excluded from fast shipping times and extra fees will apply. All transit times are not guaranteed and shipping costs are not refundable. We also do not deliver to PO Boxes and/or Hospitals, nor do we deliver Internationally (outside of the US.)
Q: Why don’t you deliver to hospitals, PO Boxes or Internationally?
A: We do not ship to hospitals because there is no guarantee of arrival (things get lost in hospitals all the time) and new expecting mothers are often discharged within 3 days after delivery. By the time the diaper cake arrives, new mothers are likely not to be there. It cuts too close to the time frame. Sorry, but no exceptions to this rule.
Regarding PO Boxes — sorry, but we would have no guarantee that our gift has been successfully delivered. Again, no exceptions to this rule.
Regarding International orders – we don’t accept them because of Customs. There are just far too many problems with delivery outside of the US. Many countries vary and when our cakes leave US Customs (often within 3 days), delivery times can take a while (often WEEKS) depending on the postal system set up by the country. We have no control over this and there is nothing we can do when it leaves US Customs, therefore, we have decided not to deliver internationally yet. This may change in the future, but as of now, we do not take orders outside of the US.
Q: Do you really offer a Money Back Guarantee?
A: At Diaper Cakes Bakery™, we want to make sure you’re completely satisfied. As a result, we offer a Money Back Guarantee to our clients who place an order with us. For more information on this, please visit our Diaper Cake Guarantee page.
Q: Where are you located? Do you have a retail store?
A: We are proudly located in Las Vegas, Nevada. Our address is:
Diaper Cakes Bakery™
2424 Carolina Ct.
North Las Vegas, NV. 89031
Phone: 702-608-4555 (Mon-Fri, 9am-9pm pst.)
Please understand that this is a home based business, therefore we make the diaper cakes in our home, which is pet free and smoke free. Our community is gated, therefore, if you want to pick it up, then please call us and let us know. We will provide you with directions and instructions.
As of now there is no retail store — but hopefully our site will grow tremendously so we can launch our first retail location in the near future. That is our goal.
Q: I live in Las Vegas, so can I pick up my Diaper Cake?
A: Yes, absolutely. Please call us before placing your order though.
Q: Can I cancel my order?
A: Yes, but it MUST OCCUR BEFORE IT’S SHIPPED OUT. If the product has already shipped, then it cannot be canceled. It is covered by our diaper cake guarantee though. To cancel your order, it’s best not to email us but rather call us at 702-608-4555 during normal business operating hours, Mon-Sat between 9am – 9pm (Pacific standard time.)
Q: I still have more questions, what should I do?
A: Contact us here or call us at 702-608-4555, Mon-Sat between 9am-9pm, Pacific standard time.
Need Faster Help?
feel free to call us Mon-Fri between 9am-9pm (pst)